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C.H.E.S.S.
C.H.E.S.S.
What's the next smart move to make for your washroom?
C.H.E.S.S. is a newly developed program to provide Facility Managers with an exceptional customer experience by developing longer-term washroom solutions. With theKimberly-Clark Professional* C.H.E.S.S. Program
, not only can you quickly assess the state of your washrooms and how they stack up against optimal standards, you can also quickly identify specific areas for improvement when it comes to Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction.Book a FREE C.H.E.S.S. Assessment with a Kimberly-Clark Professional* representative and get effective, comprehensive solutions to help enhance your washrooms in the long run, freeing up your time and budget for other important matters.
CLEANLINESSOne of the first few things people notice when they step into a washroom is cleanliness – in terms of both sight and smell. Find out how your bathroom stacks up based on odours, blockages, and overall appearance.
HYGIENELearn more about hand hygiene, preventing cross-contamination and providing your tenants with amenities that give them a pleasant washroom experience in the C.H.E.S.S. hygiene segment.
EFFICIENCYHow efficient is your washroom operation? We can help you achieve the balance between operational efficiency and tenant satisfaction. Discover how to save time and be financially efficient.
SUSTAINABILITYDo your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.
SATISFACTIONJust what exactly do your tenants think of the bathrooms in your building? Find out how a pristine washroom can get you greater tenant satisfaction and potentially increase revenue opportunities.
CLEANLINESSOne of the first few things people notice when they step into a washroom is cleanliness – in terms of both sight and smell. Find out how your bathroom stacks up based on odours, blockages, and overall appearance.
SATISFACTIONJust what exactly do your tenants think of the bathrooms in your building? Find out how a pristine washroom can get you greater tenant satisfaction and potentially increase revenue opportunities.HYGIENELearn more about hand hygiene, preventing cross-contamination and providing your tenants with amenities that give them a pleasant washroom experience in the C.H.E.S.S. hygiene segment.SUSTAINABILITYDo your part for the environment! Get tips on reducing wastage and how our products help save resources both for you and the environment.EFFICIENCYHow efficient is your washroom operation? We can help you achieve the balance between operational efficiency and tenant satisfaction. Discover how to save time and be financially efficient.IT'S YOUR MOVE
Have you taken your C.H.E.S.S. Test ? -
Cleanliness
Let’s be honest, first impressions count. In fact they count a lot. Your tenant’s impression of your washroom’s cleanliness is affected by anything from odour, to toilet blockages, and the level of cleanliness is a direct reflection on the facility’s management.What defines a clean washroom? As a facility manager, you should be confident that your washrooms are sanitary, organized, smelling and looking good at all times.The typical office worker visits the washroom three to four times per day. For an average size facility, that equals more than 1.1 million annual opportunities to either impress tenants or open the door for complaints1. Since tenant complaints that stem from the washroom rank among the top 3 in a large office building1 , it pays to know why such a small area can be so troublesome.1Kimberly-Clark Omnibus Research Topline Report, 2015.
Case Study
Achieve Long-term Success
Eliminating Washroom OdoursNeed to know how we can help you achieve good results?
Book a Consultation with us
From The Article
Cleanliness: Better tenant satisfaction starts in the washroom
Hygiene: Paper towels make for happier, healthier tenants
Efficiency: Move your building to a winning postion with a more efficient clean -
Hygiene
Hygiene is an issue most likely to impact customer satisfaction and complaints. We know that this is a topic that not only impacts overall efficiencies, costs and labour but also has a profound effect on employee productivity and on their overall experience in the building. It literally touches every issue that is important to managers, cleaners and occupants alike.Here are some questions that Facility Managers should be asking - ‘Are there personal hygiene products available in the washroom?’ ‘Are floors and/or sinks messy?’ ‘Is there signage in and around the washroom related to hygiene?’Kimberly-Clark Professional* is in a unique position to provide health and wellness solutions, benchmarking tools and behaviour change programs that help office workers to feel clean, refreshed and rejuvenated which improves personal self-esteem and contributes to creating exceptional workplaces. Read more >>
Case Study
Achieve Long-term Success
Eliminating Washroom OdoursNeed to know how we can help you achieve good results?
Book a Consultation with usFrom The Article
Hygiene: Paper towels make for happier, healthier tenants
Efficiency: Move your building to a winning postion with a more efficient clean
Sustainability: 4 Smart Moves to a More Sustainable Washroom -
Efficiency
There are several ways to drive efficiency and our customers push the envelope daily on each one, striving to improve their bottom line. These are just a few:• Optimising cleaning staff operational time
• Improve tenant employee productivity
• Reduce cleaning labour time per job
• Reduce waste (product & labour)Many forms of waste are obvious, but others are not so easy to see without looking in unexpected places for them. Using LEAN principles, our consultants at Kimberly-Clark Professional* can uncover and identify problems that our customers have and offer solutions for ‘continuous improvement’. Our team has been trained to identify opportunities to maximise efficiencies, helping create healthier, safer and more productive work environments. Read more >>Case Study
Identify and Eliminate Causes of Labour
Waste in Your WashroomNeed to know how we can help you achieve good results?
Book a Consultation with usFrom The Article
Efficiency: Move your building to a winning postion with a more efficient clean
Sustainability: 4 Smart Moves to a More Sustainable Washroom
Satisfaction: Better washrooms make for satisfied tenants -
Sustainability
Building and Facility Managers of large buildings will very likely have sustainability as a top priority and many may be considering pursuing a green building certification. In fact, there is a lot to consider as a Facility Manager when developing your building’s sustainable strategy.At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants. While stricter government regulation may ultimately make green buildings the de-facto standard for new and renovated buildings in the future, customer demand is the primary reason why green buildings are becoming mainstream in today’s Class A commercial real-estate market.Our commitment to making your business more sustainable starts with the products we make. That’s why we continually work to reduce the environmental impacts of our products at all stages of the lifecycle – from raw materials through ultimate disposal. Through the newly launched C.H.E.S.S. Program by Kimberly-Clark Professional*, not only do we hope to drive an even stronger emphasis on the importance of running sustainable, greener washrooms, we also aim to show you opportunities that can help you achieve your own sustainability goals. Read more >>
Sustainability in the Washroom
Raise Your Building Standards by
Achieving Sustainability GoalsNeed to know how we can help you achieve good results?
Book a Consultation with usFrom The Article
Sustainability: 4 Smart Moves to a More Sustainable Washroom
Satisfaction: Better washrooms make for satisfied tenants
C.H.E.S.S.: Get your building to a winning position with your washroom -
Satisfaction
To a tenant (and to all of us really), the washroom is often more than a place to take care of physical necessities. It can represent a brief getaway - somewhere we can relax, refresh and clear our thoughts. We need to know that we're heading to a clean, hygienic, comfortable and even inviting place to take that much-needed break.By applying principles of psychology and anthropology to the washroom, we've learned how important it is to give visitors a sense of control. They need to feel that everything is in place, as it should be – that everything is okay.Just what exactly do your customers think of the washrooms in your building? Find out how a pristine washroom can get you greater client satisfaction and potentially increase revenue opportunities. Read more >>Need to know how we can help you achieve good results?
Book a Consultation with usFrom The Article
Satisfaction:Better washrooms make for satisfied tenants
C.H.E.S.S.: Get your building to a winning position with your washroom
Cleanliness: Better tenant satisfaction starts in the washroom -
Articles
C.H.E.S.S. ARTICLES
C.H.E.S.S. Program by Kimberly-Clark Professional*
Get your building to a winning position with your washroomBeing a Facility Manager is a tough and sometimes thankless job. There are so many tasks to juggle on a daily basis, and emergencies that need your urgent attention often come up out of the blue. It’s your job to ensure that your building runs like a well-oiled machine, no matter what. One of the best indications that you’re doing a good job is when your tenant doesn’t have any complaints...CLEANLINESS
Better tenant satisfaction starts in the washroomBelieve it or not, your washrooms can make or break the relationship with your tenants. And, because tenants are your top priority, that makes washrooms one of the most important aspects of your building. Unfortunately washrooms are among the top three generators of tenant complaints. In fact, one U.S. building tenant states, “I tend to judge the office building by how well kept the bathrooms are during the course of a day...HYGIENE
Paper towels make for happier, healthier tenantsAs a Facility Manager, tenants are your best assets so it only makes sense to take good care of them. One way to ensure tenant satisfaction is to provide smarter, more sustainable office hand hygiene. While air dryers can eventually get your hands dry, they may not be the most hygienic. Find out how using a paper towel is a hygienic, sustainable and cost-effective way to practice safe hand drying, leading to happier tenants...
Hygiene in the washroom: The Usual Suspects
Use these tips to uncover regularly occurring washroom problems.The level of hygiene in your office washrooms is indicative of the level of professionalism of your building. Washroom hygiene has a massive impact on the way tenants view your overall building management abilities. In order to make the best impression on tenants, as well as facilitate a culture that’s in the best interest of employees, your standard of washroom hygiene needs to be exceptional...EFFICIENCY
Move your building to a winning position with a more efficient cleanThe life of a Facility Manager is anything but relaxing. In the midst of managing everything from HVAC issues to tenant requests, washroom complaints can become a daily pain. "I have trouble keeping my team motivated because they suffer from depression," admits the Facility Manager of a Brazilian banking organization. "Everybody brings problems to us, not solutions...
Are you washing good dollars down the drain?Savvy Facility Managers know that productivity costs are 112 times higher than energy costs. Unfortunately, too much emphasis is put on reducing product costs when it is actually labour costs that drive the bulk of the expense. In fact, 90% of facility management costs are tied to labour rather than products...SUSTAINABILITY
4 Smart Moves to a More Sustainable WashroomBuilding and Facility Managers of large buildings will very likely have sustainability as a top priority and many may be considering green building certification. In fact, there is a lot to consider as a Facility Manager when developing your building’s sustainable strategies. At Kimberly-Clark Professional*, we understand that Sustainability in and out of the washroom will always be one of the key ways to attract and retain the best tenants...SATISFACTION
Better washrooms make for satisfied tenantsFacility Managers have one main focus: satisfied tenants. Inadequate washroom conditions are one of the top 3 tenant complaints; so keeping them clean and well stocked is key to keeping your building’s occupancy rate on the rise. In fact, some leading Facility Managers use their washrooms as a competitive edge that enhances the image of their building, helps retain current tenants and attracts new ones.... -
Book a Consultation
BOOK A CONSULTATION
Get effective, comprehensive solutions that will help move your washrooms to a winning position. Our team of experts have been trained to identify opportunities that maximise efficiencies, helping create healthier, safer and cleaner washrooms.What can you expect from a site visit?
Our representatives will access your building washrooms for approximately two hours, depending on the size. There will be a brief meeting to discuss your goals, challenges, priorities, etc. These insights will dictate focused priorities for the site assessment.The site-visit will encompass washrooms, storage areas, break rooms, and recycle area, prioritising the areas mentioned by the Facility Manager as most important.Upon completion of the site visit, our representative will develop a solution, prepare the report for the Facility Manager to review, highlighting some of our best practices and pointing out improvement opportunities.Start the journey to better washrooms today by booking a consultation with one of our Kimberly-Clark Professional* representatives. -
Washroom Product Bundle
C.H.E.S.S Washroom Product Bundle
HAND TOWEL - Multi-Fold 
Designed to reduce waste and provide superior hand drying with exclusive Absorbency Pockets™ that absorb more water, faster.
This is possible due to Kimberly-Clark Professional’s patented AIRFLEX® technology. This technology allows for water absorption up to 20% faster than conventional paper towels, it is also 50% stronger when wet, so the towel dispenses easily and does not break up easily in the user’s hand. Fits into any multi-fold towel dispenser. Meets EPA standards; FSC® and EcoLogo® certified.
HAND TOWEL - Hard Roll Towel 
The SCOTT® Slimroll™ Towel System is a true breakthrough in touchless hard roll technology, proving that good things do come in small, high performance packages. This is a high-footage roll towel that provides reliable quality that lasts.
Made with Kimberly-Clark Professional's patented AIRFLEX® technology, these towels are highly absorbent, reducing the amount of waste in washrooms. AIRFLEX® Paper Towels also deliver greater performance, meaning more satisfied users and less complaints. The high capacity allowed for due to the compact nature of this roll also means less maintenance time required and fewer run-outs. Compatible with most universal hard roll towel dispensers. Elemental chlorine-free (ECF) bleaching. Meets EPA standards; FSC® and EcoLogo® certified.
SOAPS 
The rich, luxurious lather makes hand washing a more pleasant experience, encouraging better hand hygiene. Each refill provides up to 2500 hand washes for less servicing and lower cost in use. The easy-to-load refill includes a new foam pump for easy relo.
KLEENEX® GENERAL* Luxury Foam Skin Cleanser with Moisturiser
TOILET PAPER/TISSUE - Single Sheet 
FSC certified product. Multiple wrap design – environmental friendly and time saving on unwrapping polybag.
TOILET PAPER/TISSUE - Roll 
For a more satisfying washroom experience, give your tenants this thicker, more comfortable option of tissue. Provide tenants with a comfortable experience while at the same time reducing the amount of paper used due to the high absorbency of our tissue.Choose quality and value with the SCOTT® Jumbo Roll Tissue, balancing strength, absorbency and economy.，Made with 100% virgin pulp. It is designed to be extra long at 380 M to reduce the frequency of replacing a new roll.
Facial Tissue 
SCOTT® Facial Tissue combines quality and value. Each box features a starter sheet and finger tab for ease of opening and a lint guard that protects the tissue.
Ensure the highest standards of hygiene in the washroom by assuring users that each sheet of tissue is only touched by the user, preventing any spread of germs or bacteria.
Deliver superior softness, strength and premium quality.
Air Care 
Present fragrance makes your restrooms fresh. Economical and easy to use.KIMCARE* Air Freshener lets you provide a fresh, clean environment that you control.
The discreet, easy-to-program dispenser allows you to adjust the system to match your facilities' schedules and each refill lasts up to 90 days for less servicing, helping you save time and money. The refill contains odour neutralizers to attack and neutralize unpleasant odours.
Toilet Seat Solutions 
SCOTT® Personal Seats are flushable and offer sanitary protection, help reduce litter and clogging. Our seat covers meets EPA guidelines for post consumer waste, providing you with a sustainable option for your washrooms.
Dispenser Range 
Our coordinated range of washroom dispenser products promote hygiene, improve comfort and care, and help control costs for you. Guaranteed easy loading, these dispensers also offers a smart, hygienic and cost effective solution when you need it most.
Rolled Towel Dispensers
These dispensers are perfect for dispensing rolled hand towels, without the need to touch the dispenser, in a high capacity format, perfect for high-traffic areas or when space is limited.Fold Hand Towel Dispensers
These dispensers are ideal for dispensing ‘Inter-fold’ towels. Our unique patented overfill prevention device makes refilling easy and prevents jamming and wastage.Bathroom Tissue Dispensers
These dispensers are ideal for dispensing single sheets and can be conveniently mounted in washrooms.Available as: quick-fill dispenser in a sleek and contemporary design, with a white, high-gloss, easy-clean finish and no dirt or dust traps, a window (so you can see when a refill is needed) plus an option for customising the dispenser to match your colour scheme.
Hygiene
What's the next smart move to make for your washroom?
Kimberly-Clark Professional* C.H.E.S.S. Program
, not only can you quickly assess the state of your washrooms and how they stack up against optimal standards, you can also quickly identify specific areas for improvement when it comes to Cleanliness, Hygiene, Efficiency, Sustainability and Satisfaction.
Case Study
Eliminating Washroom Odours
Book a Consultation with us
• Improve tenant employee productivity
• Reduce cleaning labour time per job
• Reduce waste (product & labour)
Case Study
Waste in Your Washroom
Book a Consultation with us
Sustainability in the Washroom
Achieving Sustainability Goals
Book a Consultation with us
Book a Consultation with us
C.H.E.S.S. ARTICLES
C.H.E.S.S. Program by Kimberly-Clark Professional*
Use these tips to uncover regularly occurring washroom problems.
BOOK A CONSULTATION
What can you expect from a site visit?
C.H.E.S.S Washroom Product Bundle
Designed to reduce waste and provide superior hand drying with exclusive Absorbency Pockets™ that absorb more water, faster.
This is possible due to Kimberly-Clark Professional’s patented AIRFLEX® technology. This technology allows for water absorption up to 20% faster than conventional paper towels, it is also 50% stronger when wet, so the towel dispenses easily and does not break up easily in the user’s hand. Fits into any multi-fold towel dispenser. Meets EPA standards; FSC® and EcoLogo® certified.
The SCOTT® Slimroll™ Towel System is a true breakthrough in touchless hard roll technology, proving that good things do come in small, high performance packages. This is a high-footage roll towel that provides reliable quality that lasts.
Made with Kimberly-Clark Professional's patented AIRFLEX® technology, these towels are highly absorbent, reducing the amount of waste in washrooms. AIRFLEX® Paper Towels also deliver greater performance, meaning more satisfied users and less complaints. The high capacity allowed for due to the compact nature of this roll also means less maintenance time required and fewer run-outs. Compatible with most universal hard roll towel dispensers. Elemental chlorine-free (ECF) bleaching. Meets EPA standards; FSC® and EcoLogo® certified.
The rich, luxurious lather makes hand washing a more pleasant experience, encouraging better hand hygiene. Each refill provides up to 2500 hand washes for less servicing and lower cost in use. The easy-to-load refill includes a new foam pump for easy relo.
KLEENEX® GENERAL* Luxury Foam Skin Cleanser with Moisturiser
FSC certified product. Multiple wrap design – environmental friendly and time saving on unwrapping polybag.
For a more satisfying washroom experience, give your tenants this thicker, more comfortable option of tissue. Provide tenants with a comfortable experience while at the same time reducing the amount of paper used due to the high absorbency of our tissue.Choose quality and value with the SCOTT® Jumbo Roll Tissue, balancing strength, absorbency and economy.，Made with 100% virgin pulp. It is designed to be extra long at 380 M to reduce the frequency of replacing a new roll.
SCOTT® Facial Tissue combines quality and value. Each box features a starter sheet and finger tab for ease of opening and a lint guard that protects the tissue.
Ensure the highest standards of hygiene in the washroom by assuring users that each sheet of tissue is only touched by the user, preventing any spread of germs or bacteria.
Deliver superior softness, strength and premium quality.
Present fragrance makes your restrooms fresh. Economical and easy to use.KIMCARE* Air Freshener lets you provide a fresh, clean environment that you control.
The discreet, easy-to-program dispenser allows you to adjust the system to match your facilities' schedules and each refill lasts up to 90 days for less servicing, helping you save time and money. The refill contains odour neutralizers to attack and neutralize unpleasant odours.
SCOTT® Personal Seats are flushable and offer sanitary protection, help reduce litter and clogging. Our seat covers meets EPA guidelines for post consumer waste, providing you with a sustainable option for your washrooms.
Our coordinated range of washroom dispenser products promote hygiene, improve comfort and care, and help control costs for you. Guaranteed easy loading, these dispensers also offers a smart, hygienic and cost effective solution when you need it most.
Rolled Towel Dispensers
These dispensers are perfect for dispensing rolled hand towels, without the need to touch the dispenser, in a high capacity format, perfect for high-traffic areas or when space is limited.
Fold Hand Towel Dispensers
These dispensers are ideal for dispensing ‘Inter-fold’ towels. Our unique patented overfill prevention device makes refilling easy and prevents jamming and wastage.
Bathroom Tissue Dispensers
These dispensers are ideal for dispensing single sheets and can be conveniently mounted in washrooms.
Available as: quick-fill dispenser in a sleek and contemporary design, with a white, high-gloss, easy-clean finish and no dirt or dust traps, a window (so you can see when a refill is needed) plus an option for customising the dispenser to match your colour scheme.
